Refund Policy

Effective August 21, 2026

Each report is a personalized digital product generated specifically from the customer's photo. We want the purchase process to be clear and fair.

Eligible for a refund

• You were charged more than once for the same report.
• Payment completed but the service cannot deliver a report because of a verified technical failure.
• The delivered file is inaccessible and support cannot restore access.

Generally not refundable

Once a complete personalized report and image have been delivered, purchases are generally final. A difference of opinion about a score, style recommendation or illustrative glow-up result is not by itself a technical failure.

How to request help

Email support@mybestselfai.com within seven days of purchase. Include the email used at checkout and a short description of the issue. Do not email your card number.

Processing

If approved, a refund is returned to the original payment method. Bank processing times vary.